Last updated: 25/11/25
RV Lodges (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our services, including booking a stay at our luxury lodges in Guisborough, North Yorkshire.
If you have any questions, please contact us:
Email: info@rvlodges.co.uk
Phone: 07875 037002
Address: Guisborough, North Yorkshire
1. Who we are
RV Lodges provides luxury lodge accommodation in Guisborough, North Yorkshire. For the purposes of UK data protection law, we are the Data Controller of the personal data you provide to us.
2. The information we collect
We may collect and process the following personal data:
Information you provide directly:
Name
Email address
Phone number
Address
Payment information (processed securely by third-party payment providers; we do not store card details)
Booking details
Any additional information you provide when contacting us
Information collected automatically:
When you visit our website, we may automatically collect:
IP address
Device and browser information
Cookies and usage data
3. How we use your personal data
We use your personal data for the following purposes:
To provide and manage your lodge booking
To communicate with you regarding reservations, enquiries, or customer service
To process payments and manage invoicing
To send booking confirmations and important updates
To improve our website and services
To comply with legal obligations
We will not sell or rent your personal data to any third parties.
4. Legal basis for processing
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
Contractual necessity – to manage your booking and provide accommodation services
Legitimate interests – to improve our services, maintain records, and ensure secure operation
Consent – for marketing communications (you may withdraw consent at any time)
Legal obligation – to comply with applicable laws and regulations
5. Sharing your information
We may share your personal data with:
Trusted service providers, such as payment processors, website hosts, and booking platforms
Professional advisers (e.g., accountants)
Legal or regulatory authorities when required by law
All third parties are required to handle your data securely and in accordance with UK GDPR.
6. International transfers
If any of our service providers transfer data outside the UK, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.
7. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
Booking and financial records: typically 6 years (for accounting and legal purposes)
Customer communication and enquiry records: up to 2 years
Marketing data: until you withdraw consent
8. Your data protection rights
You have the following rights under UK GDPR:
Right to access – request copies of your personal data
Right to rectification – correct inaccurate or incomplete information
Right to erasure – request deletion of your data (subject to legal obligations)
Right to restrict processing
Right to data portability
Right to object to certain types of processing
Right to withdraw consent at any time for marketing
To exercise your rights, contact us at info@rvlodges.co.uk.
9. Cookies
Our website may use cookies to improve user experience, analyse performance, and remember preferences. You can manage cookie preferences through your browser settings.
A full cookie notice can be provided on request.
10. How we protect your data
We use appropriate technical and organisational measures to safeguard your personal information, including:
Secure servers
Access controls
Encryption where appropriate
Regular monitoring of systems
However, no system is completely secure, and we cannot guarantee absolute security.
11. Children’s privacy
Our services are not intended for children under 16. We do not knowingly collect children’s personal data.
12. Changes to this Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website with an updated “Last updated” date.
13. Contact us
If you have questions or concerns about this Privacy Policy, please contact:
RV Lodges
Email: info@rvlodges.co.uk
Phone: 07875 037002
Address: Guisborough, North Yorkshire